Why does the video keep stopping and starting while I'm watching it?
If a video doesn't play continuously, it may be due to your connection speed. You'll need a broadband connection with at least 500+Kbps for the best viewing experience.
Another possible reason for choppy video playback is that our servers are experiencing high traffic. If this is the case, there's not much you can do. However, we are continuously adding servers to keep up with demand and improve your experience on our site.
It's also possible that your video download speed is slow or inconsistent. In this case, you can try pausing the video until the entire stream is downloaded and then playing the video. Occasionally, an incomplete copy of a video can get stuck in your cache and never fully download. You can re-attempt the download by clearing your browser's cache. You'll find steps on how to do this listed below:
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How do I clear the browser cache and cookies and enable cookies on my computer?
If you're experiencing trouble converting your account to a Musician, Comedian, or Director account, you may be able to resolve the issue by clearing your cache and cookies. You may also need to try the second process below:
Here are steps to clear the browser cache and cookies and enable cookies in the most common browsers.
Clearing browser cache:
To find out how to clear the cache, click your browser:
Internet Explorer 7
Internet Explorer 6
Firefox 2.x (PC)
Firefox 1.x (PC)
Firefox (Mac)
SafariInternet Explorer 7
Internet Explorer 6
Firefox 2.x (PC)
Firefox 1.x (PC)
Firefox (Mac)
Safari Enable cookies for Internet Explorer 7
1. Click “Start” and select “Control Panel”.
(Note: With Windows XP Classic View click the Windows “Start” button and select “Settings” and “Control Panel”).
2. Open the Internet Options icon.
3. Choose the “Privacy” tab.
4. Click the “Advanced” button.
5. Check the “Override automatic cookie handling” box under the Cookies section in the Advanced Privacy Settings window.
6. Under First-party Cookies, select the “Accept” or “Prompt” option.
7. Under Third-party Cookies, select “Accept” or “Prompt” option.
(Note: If you select the “Prompt” option you will be prompted every time a website attempts to send you a cookie, click “OK”.)
8. In the Internet Options window click “OK” to exit. Enable cookies for Internet
Explorer 6
1. Click “Start” and select “Control Panel”.
(Note: Windows XP Classic View click the Windows “Start” button and select “Settings” and “Control Panel”).
2. Select the “Privacy” tab.
3. Click the “Advanced” button.
4. Place a check in the “Override Automatic Cookie Handling check box”.
5. Under First Party Cookies, select the “Accept” or “Prompt” option.
6. Under Third Party Cookies, select the “Accept” or “Prompt” option.
(Note: If you select the “Prompt” option you will be prompted every time a Web site attempts to send you a cookie, click “OK”.)
7. In the Internet Options window click “OK” to exit.
Enable cookies for Mozilla Firefox 2.x
1. In Mozilla Firefox select “Tools” from the File menu.
2. Select “Options”.
3. Click the “Privacy” icon in the top panel.
4. Check the box corresponding to “Accept cookies from sites”.
5. Click “OK” to save and close.
Enable cookies for Mozilla Firefox 1.x
1. In Mozilla Firefox select “Tools” from the File menu.
2. Select “Options”
3. Click the “Privacy” icon in the top panel.
4. Click the “Cookies” tab.
5. Check the “Allow sites to set cookies” checkbox.
6. Click “OK” to save and close.
Enable cookies for Mozilla Firefox (Mac)
1. Go to the “Firefox” drop down menu.
2. Select “Preferences”.
3. Select the “Privacy” icon.
4. Under “Cookies” mark the checkbox for “Allow sites to set Cookies”.
Enable cookies for Safari
1. Go to the “Safari” drop down menu.
2. Select “Preferences”.
3. Select the “Security” icon from the top panel.
4. Under “Accept Cookies” section select “Only from sites you navigate to”.
Last edited on Thu Dec 13th, 2007 02:35 pm by Admin
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